Last update: 14/01/22
Commission & Fees
The commission and brief shall be confirmed based on a written description provided by Point Blank outlining stages involved, fees for each stage and description of work to be undertaken. Order confirmation will be required in writing along with a purchase order number. It is the policy of Point Blank to issue a quotation for all potential assignments.
Failing receipt of such written confirmation, Point Blank will accept an oral confirmation but will insist that physical or electronic confirmation is subsequently received. The Client will accept such undertaking as a valid instruction and therefore a valid charge on the Company. To ensure quality and delivery of all external works, the individual external Supplier dictates suitable lead times. Such lead times are outside the direct control of Point Blank. The respective lead-time will be communicated to the Client prior to commissioning works.
Quotations and External Fees
Each quotation is valid for a period of 3 months from the date of the quote (Unless otherwise stated by Point Blank at time of original quote). If the quote is not accepted within this 3-month period then Point Blank reserves the right to amend and re-quote.
All quotations issued by Point Blank automatically cover 2 rounds of edits. Any further edits will incur additional design time costs at a rate of €110 per additional edit or at the rate per hour, whichever is lesser.
Point Blank shall treat all knowledge of the Client’s intentions, production methods, costs and business organisation as confidential and shall not at any time divulge such information without the consent of the Client. Except where otherwise mutually agreed both Point Blank and the Client undertake to keep all information relating to the design commission and the work carried out in relation thereto confidential unless and until such information lawfully comes into the public domain.
Modifications to an original accepted quotation will affect the original quote value if additional costs are required to comply.
Any additional charges by the external Supplier to facilitate the variation will be communicated to the Client. All such costs will be included separately in an additional quotation.
Legal copyright or other industrial property rights of all artwork, designs, software, code, scripts, edits, revisions, names, functional & database development and other original work are the property of Point Blank unless otherwise assigned. Any fees payable to Point Blank shall not be deemed to include the assignment of any such rights. Where
additional disciplines ie: illustration, photography are commissioned for a project the original shall remain the property of the executor.
Other use, apart from that specified, will incur a further fee payable by the Client. Copyright may be assigned to the Client if stated and included in the original fee or after an additional payment has been negotiated for this purpose.
Point Blank will not be held liable should the Client be found to be infringing on an already existing copyright, trademark or service mark relating to the project name, description or service. All artwork designs created during creation of the project are original works and can be protected by copyright.
All our charges are subject to the addition of VAT at a percentage rate applicable at the date of the invoice. All invoices issued by Point Blank are deemed to be correct unless we receive prior written notice, within seven days of receipt of the invoice.
Point Blank also reserves the right to interim bill at varying stages over the course of the agreed assignment.
In addition to the fees, the Client will be responsible for reimbursing us the cost of relevant out-of-pocket expenses; and all recharged expenses and our costs will be subject to a handling charge of 10%.
Charges for Travel and Meetings
Fees quoted do not cover travel expenses or time spent in meetings or traveling unless otherwise stated. Such time will be charged at normal hourly rates and such expenditure including hotel, subsistence and travel costs will be charged and subject to a handling charge of 10%. International travel will be business class. Travel will only be undertaken at the request of, or with the approval of, the Client.
The quotation allows for a reasonable number of discussions and presentation meetings. If extra meetings are called for, then an appropriate supplementary charge may be made.
When necessary we will engage the services of specialist consultants. This will be done with the full understanding of the Client. All fees will be charged additionally. We will submit estimates and get agreement before proceeding.
The Client accepts liability for examining the work to ensure that articles manufactured in accordance therewith will not cause injury or damage when put into use by third parties and the Client hereby agrees to indemnify Point Blank in respect of any claims by any third party against Point Blank alleging loss, damage or injury as a result of the use of the article incorporating the design or any part or integer thereof.
Point Blank is entitled to make an additional charge (up to 50% of quoted fees) for any work required in advance of any agreed timetable, for any agreed shortening of the contact period or any out of hours work that are required in addition to quoted proposal.
Design Credits and Promotion
We are entitled to claim authorship of all designs for which we have been responsible. All work completed and in the public domain may be used by Point Blank for publication and promotion. The Client agrees to give us credit where appropriate in all initial publicity material.
Proofs and Samples
Proofs, prototypes, models and samples are submitted to the Client whenever possible. We will endeavor to ensure that the work is correctly produced but will not be held liable for any errors, omissions or other inaccuracies which may occur. On Client sign off the Client accepts full responsibility.
Termination of Project
Upon the premature cancellation of any agreement by the Client, we are entitled to payment for the services rendered in relation to the time involved. Expenses will be reimbursed to us in accordance with the condition entitled. Point Blank shall retain the copyright upon completion, even if the fee agreed in advance for the work has included assignment of the copyright.
Website Support & Maintenance
- A separate digital contract (signed by both parties) can also be issued – email email@example.com to request
- All support hours are prepaid
- Support time can be used over any time period (not limited to 12 months)
- Access to our support help desk will be provided
- Monthly site health checks can take up to 30 minutes
- 6 month UX review is optional though can be requested
- Custom landing pages are optional though can be requested
- SEO work can be included in your support requests
- Support manager will be assigned to your account
Read our Sample SLA
Domains & Hosting
1.1 References to “we”, “us” and “our” are references to Point Blank Digital Ltd registered in Ireland.
1.2 The terms “you” and “your” refer to any individual, company or business to whom we provide our Services as specified in your contract, including a person reasonably appearing to us to act with your authority.
1.3 In these conditions the following words and expressions shall have the following meanings:
Commencement Date means the date of our acceptance of your order as notified to you under our account activation notice;
Contract means any contract between you and us for the supply of Services incorporating these conditions;
Domain Names means Internet addresses which have been registered with the central registration authorities on the Internet on your behalf;
Gigabyte means 1,073,741,824 bytes or characters of information;
hosting means the making available of your Domain Name on the Internet;
Internet means the network of interconnected e-communications and computer systems connected by internet protocol numbers;
Megabyte means 1,048,576 bytes or characters of information;
Renewal Date means the day following the end of the first billing period specified in your contract and the day following the end of the relevant billing period from time to time;
Services the internet services to be provided by us to you as specified in your contract together with any other services which we provide, or agree to provide, to you;
Upload means to transfer computer files to our computer system for publication on the Internet or WWW;
Web Site means the area on our computer system allocated to you for this Contract;
WWW means World Wide Web service available on the Internet;
1.4 A reference to a particular law is a reference to it as it is in force, for the time being, taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
1.5 Condition headings do not affect the interpretation of these conditions.
Any words in the singular include the plural and vice versa.
Application of Conditions
2.1 Subject to any variation under conditions 2.2 or 2.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which you purport to apply under any order, confirmation of the order or other documents).
2.2 Any variation to these conditions and any representations about the Services shall not affect unless expressly agreed in writing and signed by our authorised representative on our behalf. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in this Contract. Nothing in this condition shall exclude or limit our liability for fraudulent misrepresentation.
2.3 We reserve the right to alter or amend our terms and conditions by giving you fourteen days’ prior notice by email. If you do not want to accept any new conditions you must inform us immediately by emailing us at firstname.lastname@example.org otherwise you will be deemed to have accepted such new conditions.
2.4 Your order for Services from us shall be deemed to be an offer by you to buy the Services subject to these conditions.
2.5 No order placed by you shall be deemed to be accepted by us until an account activation notice is issued by us.
2.6 You shall ensure that the terms of your order are complete and accurate.
2.7 Any date proposed either by you or us for the provision of the Services is to be treated as an estimate only and we accept no liability for any failure to meet it.
2.8 These terms and conditions may change or be updated from time to time. It remains your responsibility to access and check these terms and conditions whenever you access this website. The latest version of these terms and conditions will govern any future usage by you of this website and the Services.
3.1 Subject to termination under conditions 9 and 10 this Contract shall begin on the Commencement Date and shall automatically renew on the relevant Renewal Date for successive periods equal to the billing period set out in your contractor for such period as subsequently agreed by us in writing.
4.1 You agree that you will keep secure the login name and password specified on your contract and not to pass that information to any unauthorised person. In the event of your login name and password being used by any unauthorised person, we accept no responsibility, and you will be liable for additional charges arising from that place.
4.2 It is your sole responsibility to make regular back-ups of your data and files used in connection with the Services. Even though we may make our periodic back-ups for server maintenance purposes, we are not responsible whatsoever for your data or files.
4.3 You agree that you will not:
3.1 perform any action that will reduce the performance of our servers to the detriment of other users;
3.2 upload any virus to the Web Site which could infect our server or other equipment;
3.3 allow a virus to enter the Internet by allowing Internet users to download files containing viruses or (knowingly or otherwise) from their web space which is on our server;
3.4 upload any material which infringes the intellectual property rights of any other party. We accept no responsibility for your actions in either uploading material to the Internet or in your transferral of any material to other Web Sites (or vice versa);
3.5 upload any material which may be considered to be contrary to public decency and morality including (but not limited to) pornographic, barbaric and overtly tasteless material. We reserve the right to randomly inspect the Web Site and if any unauthorised material has been uploaded to that Web Site, we reserve the right to inform the relevant authorities and to terminate this Contact forthwith;
3.6 cause or permit or in any way assist in any unauthorised publication or any dissemination of defamatory material or any material which could be considered to be in breach of the civil or criminal laws of Ireland;
3.7 commit any act whereby access is gained by you to any information or resources of any person, corporate body individual, partnership, government agency, a national institution, charity or recognised organisation without first having obtained authority from those persons or institutions;
3.8 use our servers or network to send unsolicited or spam e-mail to other Internet users regardless of whether we are referred to or not either directly or indirectly in such postings. Failure to meet this obligation would result in the termination of this Contract without refund;
3.9 not to use our servers or network either directly or indirectly in a way that would have a detrimental effect on network performance;
3.10 do any act or omission the result of which would have the effect of bringing us into disrepute.
High Resource Usage Policy
5.1 We operate a bandwidth capping policy per Web Site.
Where a service is delivered with bandwidth restrictions and limitations we reserve the right at our sole discretion to charge you for excess bandwidth used however caused at the rate of 50 cent per gigabyte or part thereof.
1.1 Resources are defined as bandwidth, processor utilisation or disk space;
1.2 We reserve the right to suspend or terminate any Web Site immediately to prevent the misuse of our servers and to maintain maximum availability for other users. You may be offered alternate hosting options including us hosting the Web Site for an additional fee.
Limitation of Liability
6.1 The following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
(a) any breach of these conditions;
(b) any use made by you of any of the Services;
(c) the content of any information placed by you onto our server;
(d) the failure of or any problem experienced by you in the operation of your Web Site;
(e) with regard to any application, receipt of, or failure to receive Domain Name registration, the registration, renewal, non-registration, non-renewal, suspension, transfer, failure to transfer, operation, delivery, misdelivery or any and all combinations or for any errors or omissions or any other actions by the registry administrator arising out of or relating to any application, receipt of, or failure to receive a domain registration; and
(f) Any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
6.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract save that where you are a consumer rather than a business no provision of this clause 6 or these conditions shall affect your rights as a consumer.
6.3 Nothing in these conditions excludes or limits our liability:
(a) for death or personal injury caused by our negligence; or
(b) for any matter which it would be illegal for us to exclude or attempt to exclude its liability; or
(c) For fraud or fraudulent misrepresentation.
6.4 Subject to conditions 6.2 and 6.3:
(a) our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated the performance of the Contract shall be limited to the initial total amount paid for the Services or Domain Name registration or €250 whichever is the greater; and
(b) we shall not be liable to you for any:
pure economic loss
(ii) loss of profit
(iii) loss of business
(iv) loss of anticipated savings
(v) depletion of goodwill or otherwise
In each case whether direct, indirect or consequential or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
6.5 Each provision of this condition 6 is to be construed as a separate limitation applying and surviving even if for any reason one or other of the said provisions is held inapplicable or unreasonable.
7.1 Without prejudice to any other rights or remedies which we may have against you, you agree to indemnify and keep us indemnified against
1.2 all costs, claims, demands, liabilities, expenses, damages or losses or expenses arising out of or in connection with any breach by you of this Contract; and
1.3 all costs, claims, demands, liabilities, expenses, damages or losses or expenses arising out of any action brought or threatened against us by a third party which is caused by or arises from any action or omission of ours carried out under your instructions.
Charges and Payment
8.1 Charges are payable in advance depending on the Service purchased as set out in your contract and time for payment shall be of the essence.
8.2 You may not make payment to us by any other means other than those detailed in condition 8.1 without our prior authority provided to you in writing or electronic mail.
8.3 You shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.
8.4 All payments payable to us under the Contract shall become due immediately on its termination despite any other provision.
8.5 Without prejudice to our other rights we reserve the right to charge daily interest on all outstanding amounts. (Interest rate subject to change)
8.6 Value added Tax where applicable will be added at the appropriate rate to the total of all charges shown on your invoice.
8.7 Where payment is by credit card or debit card you expressly authorise us to charge recurring billing by such method until we receive from you a completed account cancellation notice (see condition 10.2) or the Services end.
8.8 In the event of an unjustified chargeback our right to terminate this Contract as set out in condition nine shall apply to save that the period in clause 9.2 shall be shortened to 14 days and the period in condition 9.3 shall be shortened to 10 days.
Termination of this Contract by Us
9.1 If you do not pay any charge when due or materially breach this Contract in any other way we can terminate this Contract immediately without the requirement of prior notification.
9.2 If any sum payable under this Contract is still outstanding one month after the service of written notice to you requiring you to pay all outstanding sums in full we may in our absolute discretion suspend the Services.
9.3 If you have still not paid within 14 days of the written notice referred to in condition 9.2 we may in our absolute discretion disconnect the Services, delete your data and terminate the Contract and, if appropriate charge you a daily rate for storage of any of your equipment. Where any charges or payments are still outstanding from you, you must pay us in full (including any outstanding interest) before we release your equipment to you.
9.4 Should we reasonably deem you a threat to the integrity of the our network whether as a result of your actions or threats of such actions or by hostility of your actions or due to any other reason which in our considered opinion would be against our business interest, then we can terminate this Contract immediately without the requirement for prior notification.
9.5 If you go into liquidation or (in the case of an individual or firm become bankrupt) make a voluntary arrangement or have a receiver or administrator appointed we can terminate this Contract immediately without the requirement of prior notification.
9.6 Termination of this Contract by us will result in the retaining by us of all monies received from you who will not be entitled to a refund of monies paid.
9.7 Upon termination of this Contract you shall nevertheless remain liable for all charges due or which would have been payable under this Contract.
9.8 On termination of this Contract we will remove all materials held on our systems and remove all your system privileges.
9.9 Subject to our sole discretion after termination, if we agree that you may once again be reconnected to the service, any reconnection will be subject to an administration charge of €50 together with any outstanding charges payable before the reconnection.
Termination of the Contract by You
10.1 You can terminate this Contract:
1.1 at any time within the first 30 days of the Commencement Date and receive a full refund, less any Domain Name registration charges or charges for additional services not included as a part of one of our standard hosting plans;
1.2 at any time after the first 30 days of the Commencement Date however unless notice under condition 10.2 is received prior to the next Renewal Date this Contract shall automatically renew for the period covered by the issued renewal notice and no refund will be payable to you and you will remain liable for all charges to the end of the Contract period as defined in condition 3.;
10.2 You must notify us of termination by telephone at + 353 1 9059491 or email@example.com
11.1 On receipt of a valid cancellation notice, we may, at our sole discretion, refund unused time paid.
11.2 A cancellation notice must be received before the relevant Renewal Date for a cancellation to be effective and processed before a renewal payment being taken.
11.3 Where at our sole discretion we choose to accept a late cancellation notice an administration charge may be applied to any refund issued.
12.1 We are not liable for any breach of this Contract if the breach was caused by an act of God, insurrection or civil disorder, war or military operations, terrorism, national or local emergency, protests, riot, civil commotion, acts of omissions of government, highway authority or other competent authority, our compliance with any statutory obligation, industrial disputes of any kind (whether or not involving our employees), fire, lightning, explosion, flood, subsidence, weather of exceptional severity, acts of omission of persons whom we are not responsible (including in particular other telecommunication service providers), or any other cause whether similar or dissimilar outside our reasonable control provided that, if the event in question continues for a continuous period in excess of 90 days, you shall be entitled to give notice in writing to us to terminate the Contract.
Limitation on Assignment
14.1 You must not assign the benefit of this Contract in whole or in part.
14.2 We reserve the right to assign the benefit of this Contract by giving prior written notice of any assignment to you.
14.3 Except with our prior written consent the Service shall not be used by or on behalf of any person other than you or a third party specified on the application form and no condition shall be enforceable by the Contracts (Rights of Third Parties) Act.